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Shipping & Returns

UK Orders Costs
Order value under £20 and up to 100g weight (without medal display frame or case).
Proof of postage only.
£1.50
Order value under £20 and up to 1kg weight (without medal display frame or case).
Proof of postage only.
£4.00
Order value over £20. Under 500g weight (without medal display frame).
Tracked and signed for.
£8.75
Under 2kg weight (standard frame or lidded display case with medals).
Tracked and signed for.
£13.20
Frames larger than F5/6-GPF, bespoke frames, multiple frames and / or cases.
Courier Service.
£20.00
European Orders Costs
Order value under £20 and up to 250g weight (without medal display frame or case)
Proof of postage only.
£5.00
Order value over £20 and up to 500g weight (without medal display frame)
Tracked (UK only) and signed for.
£13.00
Up to 2kg weight (standard frame or lidded display case with medals)
Tracked (UK only) and signed for.
£23.00
Frames larger than F5/6-GPF, bespoke frames, multiple frames and / or cases.
Courier Service.
From £45.00
Rest of the World Orders Costs
Order value under £20 and up to 250g weight (without medal display frame or case)
Proof of postage only.
£5.20
Order value over £20 and up to 500g weight (without medal display frame)
Tracked (UK only) and signed for.
£16.00
Up to 2kg weight (standard frame or lidded display case with medals)
Tracked (UK only) and signed for.
£30.00
Frames larger than F5/6-GPF, bespoke frames, multiple frames and / or cases.
Courier Service.
From £45.00

Prices

We endeavour to ensure the prices shown on our website are accurate. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as possible after receiving your order. All prices include VAT at 20%.

Returns and Cancellations Policy

We believe that you will be delighted with your purchase but there may be occasions when you will feel it necessary to return an item. We aim to keep the process as simple as possible. We'll also pay the return shipping costs (basic rate of postage) if the return is a result of our error or you cancel the order within the cancellation period.

Please note that returns on engraved medals will only be accepted if the medal was incorrectly engraved by us.

Your right to cancel an order begins the moment you place the order and ends 14 days from the day after you receive the goods.

You must return your order within 14 days from the day after you received the goods, in their original condition to:

Bigbury Mint, River Park, Ermington, Ivybridge, Devon, PL21 9NT, England

If you require further advice about returning goods please contact us or call us on 01548 830717.

Delivery

We endeavour to complete and return your goods within 15 working days from receipt of your order. However, during periods when we are especially busy this may be increased. If your order is urgent please call our friendly sales staff to request our Fast Track Service. Orders will generally be shipped using Royal Mail delivery, however a courier service will be used for larger and more fragile orders. While we make every effort to deliver within the time stated we will not be liable for any loss caused to you by late delivery.

We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

If you require further advice or clarification about our 'Shipping and Returns' policy please contact us.