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Shipping & Returns

Postage & Packaging

UK OrdersCost
Order value up to £60 (without medal display frame or case) £3.50
Order value over £60 - insured up to £500 (without medal display frame or case) £8.20
For orders including one frame or case - insured up to £500 £10.40
For orders including two frames or cases - insured up to £500 £12.00

European OrdersCost
Order value up to £41 (without medal display frame or case) £5.00
Order value over £41 - insured up to £500 (without medal display frame or case) £13.00
For orders including one frame or case - insured up to £500 £17.00
For orders including two frames or cases - insured up to £500 £22.00

Rest of the World OrdersCost
Order value up to £41 (without medal display frame or case) £5.00
Order value over £41 - insured up to £500 (without medal display frame or case) £16.00
For orders including one frame or case - insured up to £500 £23.00
For orders including two frames or cases - insured up to £500 £34.00

Prices

We endeavour to ensure the prices shown on our website are accurate. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as possible after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid. All prices include VAT at 20%.


Returns Policy

We believe that you will be delighted with your purchase but there may be occasions when you will feel it necessary to return an item. We aim to keep the process as simple as possible. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You can return your order, in its original condition to:


Bigbury Mint,
River Park,
Ermington,
Ivybridge,
Devon,
PL21 9NT,
England

within 7 working days from the date you received the goods. You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.


If you require further advice about returning goods please contact us.

 

Please note that returns on engraved medals will only be accepted if the medal was incorrectly engraved by us.


Delivery

We endeavour to complete and return your goods within 10 working days from receipt of your order. However, during periods when we are especially busy this may take 15 to 20 working days. If your order is urgent please call our friendly sales staff to request our Express Return Service. Orders will be shipped using Royal Mail delivery. While we make every effort to deliver within the time stated we will not be liable for any loss caused to you by late delivery.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.


If you require further advice or clarification about our 'Shipping and Returns' policy please contact us.